Entertainment Group ("we" or "our") offers a range of
racing, gaming and entertainment products, which are available across North America and worldwide through our various Internet
sites. Neither this web site nor any of our other Internet sites are intended
for use by children.
maintain a firm commitment to the privacy of our customers’ and our employees’ Personal
Information (defined below under the heading "What is Personal
Information?"). The following outlines our commitment to you:
and Consent: At the time of collection we will explain to you the purpose
of collecting your Personal Information and obtain your consent to collect, use
and disclose your Personal Information.
Collection: We limit the collection of Personal Information to what is
reasonable under the circumstances and your Personal Information will only be
used for the purposes for which it is collected.
Your Personal Information is kept strictly confidential and is not disclosed
outside of our operations without your consent, unless required or permitted by
You have the right to access the Personal Information that we maintain about
you and to correct any inaccuracies.
have adopted the 10 privacy principles established by the Canadian Standards
Association’s Model Code for the Protection of Personal Information. These
principles form a part of the Personal Information Protection and Electronic
Documents Act (“PIPEDA” or the “Act”) which establishes the rules governing the
collection, use and disclosure of Personal Information in Canada. It
should be noted that certain provinces (Alberta, British Columbia and Québec) have
privacy legislation that governs the collection, use, retention, protection and
disclosure of personal information in those provinces. We will periodically
review our principles in order to ensure that they remain relevant and current
with changing technologies and laws and the evolving needs of our customers and
We are responsible for maintaining and protecting Personal Information under
our control. We have appointed a Chief Privacy Officer to oversee our
compliance with the Act and our 10 principles.
We will identify the purposes for which Personal Information is collected,
either before or at the time of collection.
We will only collect, use and disclose your Personal Information with your
knowledge and consent, except where otherwise required or permitted by law.
We will limit the collection of your Personal Information to only those items of
information that are necessary for the purposes for which the information is
Limiting Use, Disclosure and Retention: Your Personal Information will only be used
or disclosed for the purposes for which it was collected, unless you have otherwise
consented, or where it is required or permitted by law. We will retain your
Personal Information only as long as necessary to fulfill the purposes
We will keep Personal Information that we collect accurate, complete and up-to-date
to fulfill the purposes for which it was collected.
We will protect your Personal Information with security safeguards appropriate
to the sensitivity of the information.
Specific information about our policies and practices relating to the
management of Personal Information will be made available to you upon request.
At your request, we will inform you of the existence, use and disclosure of
your Personal Information and give you access to your Personal Information. You
have the right to verify the accuracy and completeness of your Personal
Information and to have it amended as appropriate.
You may contact us with any questions, complaints or suggestions with respect
What is Personal
Information is broadly defined as information about an identifiable individual,
but does not include the name, title, business address or business telephone
number of an employee of an organization. Personal Information with personal
identifiers removed (removing the identity of the individual from the
information) so that it can no longer be identified with a particular
individual is not considered Personal Information.
your consent, we may collect Personal Information from you in person, either by
telephone, by mail, by intercept survey or through the Internet. Typically, we
collect and maintain the following:
Date of Birth
is always your choice as to whether you provide us with your Personal
• Several of our products and services (e.g.
telephone account and Internet wagering) are governed by federal and provincial
regulations that require specific Personal Information be collected and
maintained by us.
• Some of our products and services can only
be delivered to you if we can collect, use and disclose your Personal
Information (e.g. HPIbet Rewards program).
How We Use Your
Relationships With Our
Customers Are Important To Us
want to provide you with our various services on an ongoing and efficient
manner to establish a long lasting relationship which will meet your changing
your permission, we collect Personal Information about you to:
• Provide you with products, services or
information that you request
• Assist in identifying your preferences
• Provide you with information about upcoming
events, promotions and new and improved services
• Protect you and us, against error and fraud
• Comply with legal requirements
• Comply with our internal risk management
and related policies
* Conduct and promote contests, including awarding
* Conduct and inform indirect marketing
* Provide you with the opportunity to
participate in additional product offerings (such as, without limitation,
partial cash out opportunities)
Personal Information may also be used to provide us with business statistics.
These statistics do not contain any information which identifies you
accordance with Canada’s Anti-Spam Legislation, you must provide your consent
in order to receive information from us about our events, promotions or
services by email or other electronic means. We may otherwise inform you about
our events, promotions or services by mail, telephone or other means. If you wish to receive email correspondence
from us, or if you do not wish to receive direct marketing by mail, telephone
or other means, you may contact us using the contact information provided
to protecting the privacy of your Personal Information is consent. We collect,
use and disclose your Personal Information only with your consent except where
otherwise permitted or required by law. You may decline to provide us with your
Personal Information. However, this choice may make it impossible for us to
provide you with certain products or services. For example, we cannot set up a
telephone wagering account with Internet access without the Personal
Information which is required by the Canadian Pari-Mutuel Agency, the agency
which regulates pari-mutuel wagering, on behalf of the Ministry of Agriculture
may withdraw your consent at any time, subject to legal or contractual
restrictions and reasonable notice. If you wish to withdraw your consent we
will inform you of the implications. To withdraw your consent, simply contact
us and tell us of the Personal Information which you no longer wish us to
collect, use and/or disclose. See below for contact details.
Disclosure of Your Personal Information
recognize your concerns about the security of the Personal Information which
you provide to us. Our processes and procedures keep your Personal Information
safe and secure. We have different safeguards in place (physical, technological
and organizational). While we use reasonable efforts to protect your Personal
Information, we cannot guarantee the security of your Personal Information or
of any information that is transmitted via the Internet. We will only use and
disclose your Personal Information to fulfill the purposes for which it was
Personal Information will only be undertaken after we have obtained your
additional consent, or as may be required or permitted by law. We will only
keep your information for as long as needed for the stated purposes.
may transfer your Personal Information to a third-party service provider or
agent who provides services to us or on our behalf such as hosting, data
management and storage services, market analysis and retention services. We may, or any such third-party service
provider may, use servers for such purposes which are located outside of
Canada. Your Personal Information may be
processed in a location outside of Canada, and the laws of any such foreign
jurisdiction may apply such that the governments, courts, law enforcement or
regulatory bodies of any such foreign jurisdiction may be able to obtain
disclosure of your Personal Information.
may collect and use non-personal information including but not limited to your
IP address to help identify you, gather statistics regarding our customers
and/or the users of our website(s), diagnose problems with our website(s) and
to administer our website(s). In
addition, our messages and/or website(s) may use various technologies, such as
cookies, pixels or anonymous identifiers, which may then be stored on your hard
drive so that we can learn more about you to enable us to serve you better, so
that our website(s) can recognize you when you return and so that we may
analyze traffic to our website(s). This
non-personal information may be used by us to learn more about our customers’
preferences and web-related activities
in order to better inform our marketing efforts. We will not provide this information to any
third party except our service providers or affiliates, and we will only use
Third Party Websites
website(s) may contain links to other sites that we do not own or operate. Such links are provided as a convenience to
you; we do not endorse or exercise any control over such third party websites,
and therefore have no responsibility or liability for the manner in which such
third parties may collect, use, retain, protect and/or disclose your Personal
Information. Such third party websites
you should read carefully. Except as specifically provided herein, we do not
provide your Personal Information to the owners or operators of such third
party websites without your consent.
Information will not be sold to any organization for any purpose.
will not disclose your Personal Information to any third party without your
approval, except that we reserve the right to disclose your Personal
Information: (a) to any of our affiliates, subsidiaries, third party service
providers or advisers that we deem appropriate; (b) if such disclosure is made
pursuant to a legal proceeding or as required or permitted by law; or (c) to organizations
involved in a merger, transfer or sale of our assets or business. In the event
that we disclose your Personal Information as set out above, we will require
third party organizations who have access to your Personal Information to
protect and maintain your Personal Information in compliance with the terms and
Access and Update of
Your Personal Information
may access and verify your Personal Information. At the time of your request we
will need specific information to verify your identity before we can provide
you with the Personal Information we hold. In some instances, we will not be
able to provide you with the Personal Information you request, for instance
where that information:
Contains references to other persons
already been destroyed due to legal requirements or because the information has
served its purposes
Cannot be disclosed for legal reasons (e.g. when subject to solicitor-client or
we are unable to provide you with access to your Personal Information, we will
explain why and advise you as to any recourse available to you.
your Personal Information
We are committed to maintaining the accuracy of your
Personal Information. To help us keep your Personal Information up-to-date we
encourage you to notify us of inaccuracies or corrections. Timely notification
of a change of address, telephone number and/or email address helps us in
providing you with the best possible service. You can contact us via our Web
Site at www.woodbineentertainment.com or telephone our call
centre at (416) 675-8886.
terms by posting the amended terms on this web site so that you will always know
what information we gather, how we might use that information, and whether we
will disclose it to anyone. All amended terms shall be effective immediately
upon such notice.
you have any questions, concerns or complaints regarding the privacy of your
listed below. We will inform you of our complaint procedures and assist you in
resolving the situation. If a complaint is found to be justified, appropriate
steps will be taken including, if necessary, revisions to our practices and
write or e-mail:
P.O. Box 156, 555 Rexdale Blvd
more information on the Woodbine Entertainment Group's commitment to privacy,
contact the Woodbine Entertainment Group through our website: www.woodbineentertainment.com
copies of the CSA Model Code for the Protection of Personal Information contact
the Canadian Standards Association or visit their Website at www.csa.ca/standards/privacy/Default.asp.
copies of the Personal Information Protection and Electronic Documents Act
(PIPEDA) contact the Department of Justice or visit laws.justice.gc.ca/en/P-8.6