Rules & Courtesies

 
 
 

1.  MEMBERSHIP

Membership is individual and non-transferable, unless otherwise noted.  Every member binds him/herself to abide by the rules, and courtesies of the Woodbine Club Lounge and Woodbine Entertainment Group venues upon acceptance as a member.  All membership is annually based starting April 1.

 

2.  APPLICATION PROCEDURE

Any individual wishing to apply for membership must complete the membership application.  All forms must be submitted to the Woodbine Club Membership Department located at Woodbine Racetrack.  Once your application form has been processed, the Woodbine Club office will set up a meeting in order to provide you with an overview of benefits, and provide you with your membership card/cards.  We will attempt to process all memberships within 2 business days of application submission.

No reason shall be given for refusal of an application at any stage.  It is the policy of Woodbine Entertainment Group not to deny membership to any applicant because of their race, creed, color, religion, national origin, sex, sexual orientation, disability or marital status.

 

3.  PAYMENTS

A member of our administration team will contact you to arrange payment upon receipt of your completed application. All membership payments can be paid via cash, credit card or cheque.

 

4.  RESIGNATION

Any member wishing to resign his/her membership must do so in writing to Woodbine Racetrack, or by email to the Membership Department at WoodbineClub@WoodbineEntertainment.com.  As all membership is based on a yearly contract, any resignations mid-way through the contract period will not be refunded. 

 

5.  MEMBERSHIP CARDS

Membership Card is associated to each individual membership account and is non-transferable.  The card, once activated, will allow a member access to the preferred parking area by tapping card on card pad, and allow priority access on elevators at Woodbine by tapping card on card pad.  Card holders must present card at Valet for complimentary Valet services.  Membership card should be carried by the member at all times.  Use of a membership card by anyone other than the member will result in the card being confiscated and possible disciplinary action.  The unauthorized or fraudulent use of this card to obtain benefits will result in automatic termination of the right to use account and maybe punishable by law.  There will be a $25 charge per card for providing replacements for lost or stolen cards.

If your card is lost or stolen you must contact the Woodbine Club Membership Department immediately at 416-675-7223 extension 2333 or by email at WoodbineClub@WoodbineEntertainment.com.

Membership card is property of Woodbine Entertainment Group and must be returned on request.

 

6.  GUESTS

Members may bring a maximum of 3 guests into the Woodbine Club Lounge upon each visit.  The room supervisor must be informed of the guests' names upon arrival and guests must be signed in.

Members must request permission at least 24 hours in advance to bring more than 3 guests to the Woodbine Club Lounge.

Guests may not access the Woodbine Club Lounge without a member present and will not be permitted to stay beyond 30 minutes unless a member arrives to join them.

Members are responsible for the behaviour of, and will be financially liable for their guest’s charges.

Members may not leave the premises without the non-member guests that they have signed in on that day.

No person under 19 years of age will be permitted in the Woodbine Club Lounge.

Members are free to book tables in the Woodbine Club Dining Room for more than three guests at any time.

Members may not abuse the guest policy by consistently bringing the same guest(s) to the Woodbine Club.  If a member’s guest is enjoying the benefits of the Woodbine Club, we will provide them a membership application for themselves.

 

7.  BILL SETTLEMENT

All food and beverage charges will be processed at each visit. All charges can be settled by cash, credit card, debit or HPIbet card.

 

8.  DRESS CODE

Members and guests should dress comfortably, in a manner that reflects their own personal style.  The Woodbine Club Lounge will enforce a business casual dress code.

Men – Tailored trousers, smart dressy jeans paired with a jacket (blazer/sports coat), shirts with collars and sleeves, and turtleneck sweaters are allowed. 

Women – Tailored pants, smart dressy jeans, skirts, collared shirts, collarless shirts, blouses and sleeveless summer dressed are permitted.

Not Permitted: Faded, torn or worn jeans, shorts, sweatshirts, athletic shoes, and casual sandals (such as beach sandals) are not permitted anywhere, nor are any apparel with slogans or commercial messages.

 

9.  GENERAL BEHAVIOUR

While on Woodbine Entertainment Group property, members shall act in a manner that is respectful and courteous to other members, guests, members of staff and third parties.  Members shall not act in a manner that is harmful, abusive or offensive.  Failure to act in a way that is respectful will result in eviction and exclusion from the property.  Any member deemed to be infringing on the rules or engaging in misconduct will be required to furnish an explanation to the Woodbine Club management team.  Complaints of misbehavior should be made in writing to the Woodbine Club membership department.  Misconduct includes breach of the drug policy, theft or damage to any Woodbine Entertainment Group property, or any infringement of the rules.

 

10.  CELLULAR TELEPHONES

We ask that members respect others around them and refrain from using their cellular phones for prolonged calls within the Woodbine Club Lounge.  We ask that you step out into the Walking Ring viewing area or the Munnings Room to make calls.

 

11.  EXCLUSION PROCEDURE

Any manager of the Woodbine Club may exclude or evict any member or guest whose behavior he/she considers in his/her discretion to amount to misconduct.  Such exclusion may lead to further disciplinary action.  Woodbine Club has the right to exclude any guest without stating a reason.

 

12.  CLUB PROPERTY

Any member who removes, damages or destroys any article or property belonging to the Woodbine Club, or to its members, or to guests on the premises shall be liable to expulsion.  This includes, for example, books and trophies.  Members are responsible for the behavior of their guests.

 

13.  COAT CHECK

While at the Woodbine Club, members and guests may check small items, such as coats and bags, at the coat check area.  Please note that this is not a secure area and you are doing so at your own risk.

 

14.  IDEAS AND FEEDBACK

Members' complaints shall be put in writing to a manager and will be fully considered.  If a member has any suggestions of ways in which any aspect of the Woodbine Club might be improved please tell a manager or put it in writing.  All feedback will be considered by the management team.

 

15.  DISCLAIMER

Loss or injury to any member, or to any guests, or to any goods, or property of theirs, on the premises of any Woodbine Entertainment Group venue, shall not give rise to any claim against Woodbine Entertainment Group or any employee.

 

16.  INTERPRETATION OF THE RULES

In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the Director, Hospitality Event Sales and Woodbine Club Membership, whose decision shall be final.  The Woodbine Club has the right to amend these rules from time to time as required by applicable law or by Woodbine Entertainment Group and members shall be bound by the rules as amended.

 
 
 

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